Privacy Policy

PRIVACY POLICY

Thank you for choosing to be part of our community at Extraordinary Lives Foundation, a tax-exempt 501(c)(3) organization, (“ELF,” “Company,” “we,” “us,” or “our”). ELF is committed to protecting the privacy of users of the websites www.elfempowers.org and www.hugsforlife.org  (the “Websites”).  This Privacy Policy describes how ELF gathers and uses information about visitors to our Websites (“Visitors”) and/or any related services, sales, marketing or events (collectively, the “Services”).  This Privacy Policy applies solely to the information that we collect through the Websites.  This Privacy Policy does not address personal information that you provide to us in other contexts (e.g., through a business relationship not handled through the Websites). 

Acceptance of Privacy Policy

By using the Websites, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Websites. Your continued use of the Websites following the posting of changes to these terms will mean that you accept those changes.

Donor Privacy

Protecting the confidentiality of personally identifiable information of our donors collected through our Websites or other means has been, and will continue to be, a top priority of ELF. ELF only gathers personally identifiable data such as addresses, zip codes and email addresses when voluntarily submitted by you or your company. ELF will not sell, share or trade our donors’ names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations.

This policy applies to all information received by ELF, both online and offline, on any platform (including the Project Sanctuary website and mobile applications), as well as via any electronic, written, or oral communications.

To the extent any donations are processed through a third-party service provider, our donors’ information will only be used for purposes necessary to process the donation.

Please feel free to contact us with any questions or concerns you may have by emailing us at info@extraordinarylives.us.

How Do We Collect Your Personal Information?

Information You Provide. You may visit our Websites without telling us anything about yourself. If you contact us and choose to provide personally identifiable information (“Personal Information”), such as your email address or mailing address when you submit a question or request through our “Contact” page, we will use that information and may share it with other companies and/or individuals (e.g., our partners, consultants, and service providers) for the purpose for which you submitted it to us.

Domain Information. From time to time, our Websites may be configured to collect domain information. This data enables us to become more familiar with which users visit our site, how often they visit and what parts of the site they visit most often. ELF uses this information to improve our Websites and Services. No personally identifiable information is gathered in this process. This information is collected automatically and requires no action on your part.

How Do We Use Your Personal Information?

If you choose to provide us with Personal Information by completing a form on the Websites or emailing us, we will use that Personal Information to:

  • Operate the Websites.

  • Respond to your question or request.

  • Communicate with you about our Services via email.

  • Send information to you.

  • Notify you of changes to this Privacy Policy.

  • Post testimonials. We post testimonials on our Services that may contain Personal Information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at info@elfempowers.org and be sure to include your name, testimonial location, and contact information.

  • Send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is accordance with your marketing preferences. You can opt-out of our marketing emails at any time.

  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns and exchanges made through the Services.

  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in competitions.

Do We Disclose Any Personal Information to Outside Parties?

Unless you expressly give us permission in writing to do so, ELF will not sell, rent, license, or trade your Personal Information other than as specified in this Privacy Policy.

Disclosures to Third Parties Assisting In Our Operations.  ELF may share your Personal Information under confidentiality agreements with other companies that work with, or on behalf of, ELF to provide products and services.  These companies may use your Personal Information to assist ELF in its operations.  However, these companies do not have any independent right to share this information.

Disclosures Under Special Circumstances.  We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims.  We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.  In such circumstances, we will take appropriate measures to ensure that the requester understands the sensitive nature of the Personal Information that they may receive.

Business Transfers.  We may share your Personal Information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of ELF’s business to such business entity.  We will require any such successor business entity to honor the terms of this Privacy Policy.

Automatically Collected Information and Anonymous Information

Each time a Visitor comes to the Websites, ELF collects some information to improve the overall quality of the Visitor’s online experience.

Aggregated Data.  ELF collects aggregate queries for internal reporting and also counts, tracks, and aggregates the Visitor’s activity into ELF’s analysis of general traffic-flow at the Websites.  To these ends, ELF may merge information about you into aggregated group data.  In some cases, ELF may remove personal identifiers from Personal Information and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with ELF’s affiliates, business partners, service providers and/or vendors; if it does so, ELF will not disclose your individual identity.

Web Server Logs and IP Addresses.  An Internet Protocol (“IP”) address is a number that automatically identifies the computer or device you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. ELF may use IP addresses to conduct Website analyses and performance reviews and to administer the Websites.

Cookies and Web Beacons.  Periodically, some pages on the Websites may use “cookies,” which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customization the next time you visit us. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. You can also refuse all cookies by turning them off in your browser. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on the Websites.  Information that we collect through cookies includes (i) the name and version of the operating system on the Visitor’s computer, (ii) the name and version of the Visitor’s browser, (iii) which page on a Website the Visitor is currently reading, as well as clicks and time spent on a particular page, (iv) if the Visitor was sent to the current page by some other page on the web, the universal resource locator (“URL”) of the referring web page, and (v) geolocation of the Visitor’s computer or device.  Some of the Website web pages may use web beacons in conjunction with cookies to compile aggregate statistics about Site usage.  A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of the Websites.  Some web beacons may be unusable if you elect to reject their associated cookies.

Security

The security of your data is very important to ELF. We have implemented appropriate security measures preventing your Personal Information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. However, you should know that no website operator, including ELF, can fully eliminate security risks associated with Personal Information. While ELF has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the Websites or via e-mail cannot be guaranteed.

Children's Privacy Protection

Under Age 13
ELF understands the importance of protecting children's privacy in the interactive online world. The Websites are not designed for, or intentionally targeted at, children under 13 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 13.  No one under the age of 13 should submit any Personal Information to ELF or the Websites.

Under Age 18
Minors under 18 years of age may have the Personal Information that they have provide to ELF through a Website deleted by sending an email to info@elfempowers.org requesting deletion.  Please note that, while we make reasonable efforts to comply with such requests, deletion of your Personal Information does not ensure complete and comprehensive removal of that data from all systems.

Response to “Do Not Track” Signals

Some Internet browsers include the ability to transmit “Do Not Track” signals.  Since uniform standards for “Do Not Track” signals have not yet been adopted, ELF does not process or respond to “Do Not Track” signals.

Updating Your Information

If you wish to stop receiving e-mails or other communications from us, or if you have submitted Personal Information through our Websites and would like that information deleted or updated in our records, please notify us at info@elfempowers.org.

Links to Third Party Websites

As a convenience to our Visitors, the Websites may contain links to other sites that we believe may offer useful information. As stated in more detail in the Website Terms of Use, the terms of usage and other conditions of use posted on those sites, and not the policies and procedures we described here, apply to those sites. Your linking to any other websites is at your own risk, and you are responsible for learning about and complying with the terms of usage and other conditions posted on those websites.

Changes to this Privacy Policy

This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve.  We display an effective date on the policy in the upper right corner of this Privacy Policy so that it will be easier for you to know when there has been a change.  If we make any change to this Privacy Policy regarding use or disclosure of Personal Information, we will provide advance notice on the Websites.  Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.

For Additional Information

If you have any questions about this Privacy Policy, the practices of the Websites, or your dealings with the Websites, please contact info@elfempowers.org.

  • To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.

  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

  • To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at info@elfempowers.org and be sure to include your name, testimonial location, and contact information.

  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in competitions.

  • Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.

  • To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).

  • To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.

  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.                       

  • To deliver services to the user. We may use your information to provide you with the requested service.

  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent. 

  • The anonymous information automatically collected is used to help us analyze and understand trends and patterns of usage of our website in order to improve the content of our site on an ongoing basis. None of this information is reviewed at an individual level. If you do not want your transaction details used in this manner, you can disable cookies, although doing so may prevent you from taking full advantage of the website. Please note: we do not associate the information stored in a visitor’s cookie with any other personal data about that visitor.

  • The personal information you provide about yourself is used to complete the specific request for which you submitted the information. We may also use that information to provide additional information about ELF to you. If you prefer not to receive email information from us, please unsubscribe where indicated in the email you receive.


WILL YOUR INFORMATION BE SHARED WITH ANYONE?

ELF does not rent, sell or exchange our mailing lists or any information submitted through our website.
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.

  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.


HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years past the start of idle period of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at info@elfempowers.org.

WHAT ARE YOUR PRIVACY RIGHTS?

You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you have questions or comments about your privacy rights, you may email us at info@extraordinarylives.us

ACCOUNT INFORMATION

If you would at any time like to review or change the information in your account or terminate your account, you can:

a. Log into your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:

b. Access your account settings and update preferences.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

DO WE MAKE UPDATES TO THIS POLICY?

Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at info@elfempowers.org.

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

If you have an account, you can login in and update. Also, Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, email to info@elfempowers.org. We will respond to your request within 30 days.

UPDATED: July 14, 2024